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How To Ride
Riding transit is easy! Just review these tips below on how to make your journey on transit seamless!
Many riders use a bus pass. Passes offer the convenience of paying your fare once while being able to ride an unlimited number of times while the pass is valid. Votran offers several pass types, click here to view fare and pass information. To use a Votran pass, you must insert or swipe it at the farebox. Passes must be inserted into the card reader on the bus to be validated the first time you use it. Once validated, the pass will be stamped with the time and date of first use and of expiration. On future boardings, passes may be swiped through the card swiper on the top of the farebox. See the photos below to know how and where to insert or swipe your pass. Most buses have these fareboxes, however some of our newer buses are different. If you're ever not sure how to pay your fare, just ask the bus operator for assistance.
The clock starts running on all passes the first time you insert them into the card reader. This means if you purchase a pass not on a bus, it won't be activated until you use it the first time.
When attempting to use any Reduced Fare pass or fare, riders must have proper identification verifying that they are eligible for the reduced fare rate.
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1st Use
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Future Uses
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- Senior Citizens: I.D. with proof of age: Government I.D. or License, Medicare card (red, white and blue), Passport, etc.
- Disabled: Valid Agency I.D.: Conklin Center, ACT, WORC, Medicare card (red, white and blue), Passport, etc. (Not Medicaid Gold Card)
- Youth: Government I.D. or License, School I.D. (Not College I.D.)
- Votran Issued Photo ID: Photo ID cards can be obtained at the Votran Administration Office at 950 Big Tree Road in South Daytona. Photo ID cards can be made Monday through Friday from 8:00 a.m. until 4:45 p.m.. Riders can get to the Administration Office on the Route 7. Votran Photo ID cards can be used as proof of reduced fare eligibility. To obtain the photo ID card, bring proof of age or disability to the office along with your best smile. Photo ID cards are made on the spot and available immediately. There is a $2.00 charge for the photo ID card.
If you do not have a bus schedule or a route map, give us a call at (386) 761-7700 and we’ll help you plan your trip. Be sure to have pencil and paper handy to write down notes. If you need a bus schedule, just ask, they’re free. Bus information lines are open Monday through Saturday, from 7 a.m. to 8 p.m., and Sundays 7 a.m. to 6 p.m.
Be sure to have your pass or exact change ready. Bus Operators do not make change. Insert or swipe your pass as shown above or pay the correct fare in cash/coins. If you are purchasing a Day Pass onboard, let the Bus Operator know before inserting any money. If you request a reduced fare or plan to use a reduced fare pass, you will be asked to show proof of eligibility by the Bus Operator. Please have that documentation with you whenever you ride the bus.
Passes offer unlimited rides for the duration of the pass.
Fares can be paid with cash, tokens, or passes.
One-day passes are available on-board all fixed route buses.
Other value passes are available for purchase at the following locations:
Votran Office: 950 Big Tree Rd, South Daytona: weekdays, 8 a.m. to 4:30 p.m.
Votran Transfer Plaza: 207 Dr. Mary McLeod-Bethune Boulevard: Monday through Saturday, 7:30 a.m. to 5 p.m.
Volusia County Historic Courthouse, Treasury & Billing Department: 125 W. New York Ave, Deland, weekdays, 8 a.m. to 4:30 p.m.
Ormond Beach Regional Library: 30 S. Beach St., Ormond Beach, 7 days per week
Deltona Regional Library: 2150 Eustace Ave., Deltona, 7 days per week
New Smyrna Beach Library: 1001 S. Dixie Freeway, NSB, 7 days per week
Volusia County Council on Aging: 2650 N. Dixie Freeway New Smyrna Beach, weekdays, 9 a.m. to 5 p.m.
(Monthly Passes only at Council on Aging location)
Bus stops are marked by a sign showing a bus and the Votran logo. Plan to arrive a few minutes early. When the bus comes toward you, check the sign over the wi
ndshield which shows the route number and destination to make sure it is the route you want to ride going in the direction you want to go. Signal the driver by raising your hand and the bus will stop for you. Remember, the bus will only stop at designated bus stops or at the far side of an intersection along the route. The bus will not stop in the middle of the block.
Each bus stop also has a unique ID number and blue/white tag located on the pole. This number will not only identify the bus stop and correspond to the MyStop Mobile App but can be used by the Vo-To-Go text system. If you need to know when the next bus will arrive at that stop, follow the instructions on the Vo-To-Go tag.
1. In the phone number field, type the number 321-123
2. In the message field, type VO#### (the number of the bus stop you're waiting at).
3. You'll recieve an automated text back with the next departure from that stop.
Please find a seat quickly. Bus courtesy is to leave the front seats vacant for senior citizens or people with disabilities who may board after you.
Votran is unable to transport surfboards or any article that will block the aisle. All buses are equipped with bike racks, but are first come, first served. Click here to learn more about Bikes on Buses. Pets must be in suitable containers. Hooks must be removed from fishing poles. Smoking, eating, drinking, loud playing of radios or other musical devices, and wearing roller skates are not allowed. Shirt and shoes are required at all times.
For the safety of children, other passengers, and our operators, the following is Votran’s guidelines for strollers on buses.
- Children should be removed and held safely in the arms of the parent or guardian and the stroller must be foldable / collapsed before entering the bus.
- While on board the bus, the stroller must remain folded and clear of the aisle.
- When exiting the bus, the child must be held by the parent or guardian and the stroller must remain folded until completely off and clear of the bus.
Adhering to these guidelines will help ensure a safer bus ride for everyone. Remember: Safety First!
VOTRAN is not responsible for loss or damage to your personal belongings, packages and/or bags.
For Votran Gold:
- Customer property that can be carried by the passenger/and or driver in one trip and can be stowed and secured safely on the vehicle, will be allowed to be transported with the customer, subject to the size restrictions outlined herein.
- Passenger property limitations do not apply to wheelchairs, child seats, secured oxygen, personal assistive devices, or intravenous devices that are scheduled at the time you reserve your trip.
For Votran Fixed Route Buses and Gold Service:
- Packages are restricted to those that can be easily handled by the customer and carried aboard without delaying the vehicle.
- The packages must fit either on your lap or in front of your area.
- Votran is unable to permit large items such as:
- bicycles
- Surfboards
- any items that will block the aisle.
- Strollers must be folded before boarding and while on the bus.
- Any packages or objects belonging to a customer cannot block aisles or emergency exits.
- It is important to remember that Votran is a shared-ride system and cannot accommodate packages or items that significantly reduce passenger capacity or otherwise negatively impact the safety or comfort of other passengers.
- Customers may use a personal grocery cart. Carts can be no larger than 30” high by 18” deep by 18” wide. However, the customer is required to maneuver his or her own cart.
- Fixed Route passengers in the courtesy seating area should give priority to the elderly or disabled.
- Hazardous materials are not permitted on the bus.
- A Votran Gold trip must be reserved and approved with the cart, or the driver will be unable to transport the customer with his/her shopping cart.
- Small animals in designed pet travel cases are permitted, as long as the customer is able to carry the pet travel case.
- Service animals are permitted, but must be under the handler’s control, housebroken, and not present a direct threat to others.
- Votran drivers and staff are not responsible for the care or supervision of service animals.
- Fixed Route passengers should refer to the schedule for additional information.
- Votran Gold passengers should refer to the Votran Gold User Guide for additional information.
When you get within a block of your destination, signal the driver to stop by pushing the yellow button next to the window or by pulling the cord. Gather your belongings and move to the rear of the bus to exit. Wait until the green light above the door signals you to push the vertical bars. Once you exit, quickly move away from the bus. Never attempt to reboard a bus through the rear doors or cross in front of the bus after exitng.
To help us improve service, rider comments are important. To make a comment, outline a misunderstanding or compliment an employee, please contact our office at (386) 761-7700. Please note the bus route, bus number, time of day and location involved in the matter. You can use our online customer comment form by clicking here.
You may also write to us:
Votran
950 Big Tree Road
South Daytona, Fl 32119
Most Votran scheduled bus service is available Monday-Saturday from 6 a.m. to 7:30 p.m., though some routes may begin earlier and/or end later. Limited Sunday and Night Service in the Greater Daytona Beach Area is also available. Please check your schedules for details.
If you lose something on the bus, call (386) 761-7700 between 8 a.m. and 5 p.m., Monday-Friday.
TDD for hearing/speech impaired (all Votran services)
(386) 756-7494 Greater Daytona Beach area
(386) 943-7052 West Volusia area
(386) 424-6820 Southeast Volusia area
Votran’s mission is to identify and safely meet the mobility needs of Volusia County. This will be accomplished through a courteous, dependable, cost effective and environmentally sound team commitment.
